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Indiana University Health

Customer Service Representative (Expressions) - PRN Day Shift

System Clinical Services
Date Posted
24 November, 2021
Schedule & Shift
Part Time
Day
Requisition Number
319958-OTHLOC-300000007211250
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Customer Service Representative (Expressions) - PRN Day Shift

Job Description

Overview

Provides general office support and serves as a liaison between Expressions, clients and their families. Processes Expressions supply orders for home medical equipment and supplies. Determines eligibility prior to dispensing supply orders. Assists clients in making appropriate choices for medical supplies. Reconciles cash drawers, records deposits. May communicate on occasion with physician offices, hospital staff and community agencies. Serves as a resource to external and internal customers.
 Requires HS Grad or GED Equivalent.
• Experience or knowledge of home care including DME (Durable Medical Equipment) and HME (Home Medical Equipment) preferred.
• Certification as lactation counselor preferred.
• Certification as a certified mastectomy fitter preferred.
• Experience working with computers and use of various software programs.
• Knowledge of ICD10 and HCPC coding.
• Knowledge of third party payer guidelines.
• Knowledge of billing procedures.
• Ability to organize and process a high volume of work within established standards.

 

Safeguarding our patients and each other is an important part of how we deliver the best care possible to the communities we serve. As a condition of employment, IU Health requires all new hires to receive various vaccinations, including the influenza and COVID-19 vaccines, barring an approved exemption. New hires will also be provided the option to submit proof of previous vaccination. The COVID-19 vaccine is not required to begin employment; however, all team members need to be fully vaccinated by September 1, 2021.

We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Qualifications for the Customer Service Representative (Expressions) - PRN Day Shift Role

Overview

Provides general office support and serves as a liaison between Expressions, clients and their families. Processes Expressions supply orders for home medical equipment and supplies. Determines eligibility prior to dispensing supply orders. Assists clients in making appropriate choices for medical supplies. Reconciles cash drawers, records deposits. May communicate on occasion with physician offices, hospital staff and community agencies. Serves as a resource to external and internal customers.
  • qualifications__list
     Requires HS Grad or GED Equivalent.
  • Experience or knowledge of home care including DME (Durable Medical Equipment) and HME (Home Medical Equipment) preferred.
  •  Certification as lactation counselor preferred.
  •  Certification as a certified mastectomy fitter preferred.
  •  Experience working with computers and use of various software programs.
  •  Knowledge of ICD10 and HCPC coding.
  •  Knowledge of third party payer guidelines.
  •  Knowledge of billing procedures.
  •  Ability to organize and process a high volume of work within established standards.
Job Page Content image

Indiana University Health is Indiana’s most comprehensive health system, with 16 hospitals and more than 34,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We’re looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.

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