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Indiana University Health

Director-Team Member Experience

System Services
Date Posted
24 January, 2022
Schedule & Shift
Full Time
Requisition Number
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Director-Team Member Experience

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Job Description


The Director-Team Member Experience designs communications and organizes centralized efforts to enhance and maintain an engagement-focused, purpose-driven culture. The Director is responsible for enhancing the employee retention and recognition efforts, the onboarding and employee training processes, and employee engagement efforts. Develops and maintains the team member engagement strategy. In partnership with System Centers of Excellence, the incumbent designs programs to foster engagement, such as employee recognition and retention programs, onboarding excellence, and other activities aimed at creating a positive workplace environment. Th leader is responsible for internal employee communications and shaping corporate culture. The position collaborates across various expert teams to focus on important activities such as but not limited to the following: engagement support, communications, employee development, recognition, team activities/connectivity, and more. The Director leads a team for a range of centralized operational work including: weekly orientation and onboarding events, temporary staffing program management, website content management, newsletters and business partner ops alerts, executive communications, facility signage, performance metrics,  targeted engagement coaching, and large scale leadership development events. The role collaborates with operational leaders to identify and implement improvement initiatives to address unique departmental challenges for overall employee retention and turnover. The leader is a champion for Diversity, Equity, and Inclusion as well as Culture and Values to execute or support targeted initiatives. The incumbent reports out to executives regularly, addresses the monthly management team to inform/instruct/train, and serves as a consultant on implementation approach and standard procedures for initiatives that span front/middle/back.

  • Requires a Bachelor's degree, preferably in Business, Marketing, Psychology, Human Resources, Education, or Communications.
  • Requires 7+ years of experience working at strategic and executional levels of communications, HR, or people operations centered around employee engagement.
  • Must demonstrate excellent written and spoken communication skills, analytical skills, and advanced Microsoft Office skills.
  • Requires the ability to work in a fast-paced environment and understand that a company’s strongest assets are its people.
  • Requires the ability to work to protect employee satisfaction and engagement, while fostering a very positive, enthusiastic, hard-working tone for the organization and continuously model that behavior.
  • Requires the ability to exercise discretion and confidentiality.
  • Requires experience with employee engagement tools (such as Press Ganey, Gallup, or other similar platform). Certification or trained coaching with an industry benchmark institution is strongly preferred.
  • Prior experience with managing corporate or business unit level communications is strongly preferred.
  • Requires a track record of demonstrated ability to understand, develop, and articulate strategic, tactical, and cultural plans.
  • Must be highly organized and results driven with a commitment to quality, accuracy and attention to detail.
  • Requires strong project management skills and experience, including managing multiple campaigns and projects simultaneously.
  • Requires strong public speaking and event planning expertise.
  • Requires previous supervisory/people leadership experience.
  • Requires the ability to anticipate needs, exercise business intuition, and possess effective organizational skills.


Safeguarding our patients and each other is an important part of how we deliver the best care possible to the communities we serve. As a condition of employment, IU Health requires all new hires to receive various vaccinations, including the influenza and COVID-19 vaccines, barring an approved exemption. New hires will also be provided the option to submit proof of previous vaccination.

We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Indiana University Health is Indiana’s most comprehensive health system, with 16 hospitals and more than 34,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We’re looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.

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