Join our Talent Network
Skip to main content
Indiana University Health

Analyst-Information Services Support Intermediate

System Services
Date Posted
24 January, 2022
Schedule & Shift
Full Time
Day
Requisition Number
322099
Save Job Saved
Share: share to e-mail

Analyst-Information Services Support Intermediate

This job posting is no longer active.

Job Description

Overview

Indiana University Health adheres to the organization's Code of Ethics and Corporate Compliance, and aligns with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Apply to an Intermediate Information Services Support Analyst role with IU Health! This will be a hybrid role that will require onsite coverage in Indianapolis with some weekly opportunities for remote work. This will be M-F approximately 40 hours per week with some on-call rotation every quarter.

This role will be responsible for managing incoming incidents, service requests, and tasks within the virtual desktop platform queue in a timely fashion regarding issue priority, and designated service line agreements. Support analyst will be a part of the call tree to field incoming calls from tiers 1 and 2 support teams as well as customers. Excellent communication skills and ability to effectively troubleshoot will be paramount in success for this role. Employee in this position will have annual goals to reflect alignment with End User Compute projects and enhancements as appropriate.

Other duties include but are not limited to: Provides end user support using pertinent data and facts to identify and solve a range of moderately complex and non-standard requests and issues under moderate level of guidance and direction. Works closely with technical and business team members to conduct problem research, root cause analysis and issue resolution. Participates in the implementation of application upgrades and installation of new releases. Maintains working knowledge of applications within their domain. Contributes to the overall support knowledgebase and training to other business and IT team members. Prioritizes and organizes own work.

○ Bachelor's degree preferred or equivalent experience

○ 3-5 years of technical support experience

○ Requires familiarity with Vmware Horizon desktop and application virtualization support

○ Requires experience with technical analysis of end user issues through discovery

○ Requires experience supporting and managing thin clients or zero clients

○ Ability to de-escalate customer concerns by concise communication of resolution steps

○ Ability to pivot between priorities as deemed necessary by analyst, or team lead

○ Ability to work independently within the queue, and know when to ask for help

○ Ability to create and disseminate both support and end user level documentation

○ Requires commitment to support IU Health through collaborative teamwork.

○ Requires mindful best practices of HIPAA regulations with sensitive data.                           

.

 

Safeguarding our patients and each other is an important part of how we deliver the best care possible to the communities we serve. As a condition of employment, IU Health requires all new hires to receive various vaccinations, including the influenza and COVID-19 vaccines, barring an approved exemption. New hires will also be provided the option to submit proof of previous vaccination.

We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Job Page Content image

Indiana University Health is Indiana’s most comprehensive health system, with 16 hospitals and more than 34,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We’re looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.

Related Jobs in the Area

Senior IT Risk Assessment Analyst (remote!)

Indianapolis, IN, United States
System Services

Senior IT Risk Assessment Analyst (remote!)

Indianapolis, IN, United States
System Services

Radiology On-Call IT Support (Fully remote!)

Indianapolis, IN, United States
IU Health Physicians Support Services

Developer-Information Services Expert

Indianapolis, IN, United States
System Services

Specialist-Information Services Senior

Indianapolis, IN, United States
System Services

Project Manager-Information Services

Indianapolis, IN, United States
System Services

RCIS-Systems Analyst Intermediate

Indianapolis, IN, United States
System Services

Developer-Information Services Senior

Indianapolis, IN, United States
System Services

Manager- LifeLine, Information Services Operations

Indianapolis, IN, United States
System Health Solutions

Senior Solution Architect- Integration

Indianapolis, IN, United States
System Services

Manager-Information Services

Indianapolis, IN, United States
System Services

Salesforce Solution Architect (hybrid schedule!)

Indianapolis, IN, United States
System Services

Manager-Information Services

Indianapolis, IN, United States
System Services

Senior ERP SCM Application Analyst (Hybrid!)

Indianapolis, IN, United States
System Services

Analyst-Applications Senior (remote!)

Indianapolis, IN, United States
System Services

Developer-Information Services Senior

Indianapolis, IN, United States
System Services

Project Manager-Information Services Senior

Indianapolis, IN, United States
System Services

Information Services O365 Architect (hybrid role!)

Indianapolis, IN, United States
System Services

Engineer-Information Services Senior

Indianapolis, IN, United States
System Services

Manager-Information Services (hybrid schedule!)

Indianapolis, IN, United States
System Services

Kronos ERP Sr. Analyst (Hybrid role!)

Indianapolis, IN, United States
System Services

Team Lead - Information Services (Hybrid role!)

Indianapolis, IN, United States
System Services

Senior Cyber Security Engineer (Remote/WFH available!)

Indianapolis, IN, United States
System Services

Interested in working for IU Health?
Take the first step by joining our Talent Network today!

Join our Talent Network