Analyst-Information Services Support Intermediate
Job Location
Department
04 March, 2022
Full Time
326701
Analyst-Information Services Support Intermediate
Job Description
Overview
Indiana University Health adheres to the organization's Code of Ethics and Corporate Compliance, and aligns with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
Apply for an Applications Support Analyst- Intermediate with IU Health! This role will work M-F approx 8-5p with some call rotation! This will be a hybrid role located in Indianapolis and will work remotely 25% of the week. This will be part of the IU Health LifeLine department within the Technology Services team.
This role will support IU Health LifeLine EMS (air and ground) applications and/or technology statewide. This role supports clinical and non-clinical team members utilizing department specific applications and resources. The primary goal is to support department resources to ensure safe and efficient patient transport and team member experiences supporting IU Health Mission, Vision and Values. Other duties include but not limited to provides end user support using pertinent data and facts to identify and solve a range of moderately complex and non-standard requests and issues under moderate level of guidance and direction. Works closely with technical and business team members to conduct problem research, root cause analysis and issue resolution. Participates in the implementation of application upgrades and installation of new releases. Maintains working knowledge of applications within their domain. Contributes to the overall support knowledgebase and training to other business and IT team members. Prioritizes and organizes own work.
We are looking for candidates who have experience with application-level support including primary support owner required with experience in Computer Aided Dispatch (CAD) applications preferred. Additional knowledge and experience with SQL support, public safety radio equipment including programing and network connectivity troubleshooting preferred. This role will have a dynamic role supporting 1-2 applications, some hardware resources related to ambulances/aircraft and cross covering additional team members supporting other applications.
Safeguarding our patients and each other is an important part of how we deliver the best care possible to the communities we serve. As a condition of employment, IU Health requires all new hires to receive various vaccinations, including the influenza and COVID-19 vaccines, barring an approved exemption. New hires will also be provided the option to submit proof of previous vaccination.
•3-5 years of experience required.
• Requires Experience implementing or supporting applications. Ex. ERP, HR Payroll and Finance.
• Requires experience with MS Office (PowerPoint, Vizio, Word).
• Requires experience facilitating/ leading requirement gathering sessions.
We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Qualifications for the Analyst-Information Services Support Intermediate Role
Overview
Indiana University Health adheres to the organization's Code of Ethics and Corporate Compliance, and aligns with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
Apply for an Applications Support Analyst- Intermediate with IU Health! This role will work M-F approx 8-5p with some call rotation! This will be a hybrid role located in Indianapolis and will work remotely 25% of the week. This will be part of the IU Health LifeLine department within the Technology Services team.
This role will support IU Health LifeLine EMS (air and ground) applications and/or technology statewide. This role supports clinical and non-clinical team members utilizing department specific applications and resources. The primary goal is to support department resources to ensure safe and efficient patient transport and team member experiences supporting IU Health Mission, Vision and Values. Other duties include but not limited to provides end user support using pertinent data and facts to identify and solve a range of moderately complex and non-standard requests and issues under moderate level of guidance and direction. Works closely with technical and business team members to conduct problem research, root cause analysis and issue resolution. Participates in the implementation of application upgrades and installation of new releases. Maintains working knowledge of applications within their domain. Contributes to the overall support knowledgebase and training to other business and IT team members. Prioritizes and organizes own work.
We are looking for candidates who have experience with application-level support including primary support owner required with experience in Computer Aided Dispatch (CAD) applications preferred. Additional knowledge and experience with SQL support, public safety radio equipment including programing and network connectivity troubleshooting preferred. This role will have a dynamic role supporting 1-2 applications, some hardware resources related to ambulances/aircraft and cross covering additional team members supporting other applications.
- Bachelor's degree preferred or equivalent experience.
- 3-5 years of experience required.
- Requires Experience implementing or supporting applications. Ex. ERP, HR Payroll and Finance.
- Requires experience with MS Office (PowerPoint, Vizio, Word).
- Requires experience facilitating/ leading requirement gathering sessions.
Indiana University Health is Indiana’s most comprehensive health system, with 16 hospitals and more than 34,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We’re looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.
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