Overview

Build your career with IU Health as a RCS-Program Manager in our Charge Management department at our Shadeland location. This is a Hybrid role. 

The Program Manager role will coordinate the efforts across multiple, related project initiatives. It is also the Program Manager's responsibility to clearly define effective and efficient project management practices to be utilized. The processes defined are focused on integrating and managing program activity in an effort to achieve a defined set of program goals and objectives. The role optimizes processes regarding scope, time, cost, and quality to develop plans of action to achieve objectives. The Program Manager has the responsibility for leading all aspects of other project managers and their projects to ensure success of the overall program. In addition to being a coach and mentor to these project managers, this position will ultimately own the execution of standard processes/procedures to ensure the team delivers with preeminent quality and compliance in a timely manner. Program Manager is encouraged to deliver a program in alignment with stated customer objectives related to time, cost, scope and quality for all of the projects within the program. Encouraged to improve project success rates across an area or portfolio. Along with projects being completed timely, on-budget, within scope and with high quality, a positive project experience by the team and customers is also desired. The work of the Program Manager is a combination of strategic and tactical work for a defined program. It is strategic for the focus on the development of project management as a key capability across the organization. It is common for one or more project managers to be running individual projects within a program under the mentorship of a Program Manager.

• Bachelor's degree preferred.
• Master's Degree in Business or Healthcare Administration preferred or equivalent experience.
• Requires knowledge of information technology standards and best practices (Quality Systems, Project Management, SDLC, Waterfall, Agile, etc..).
• Requires experience typically gained thru 10 years experience in information services with at least 5 of those in a healthcare provider segment market.
• Requires ability to communicate and work with Executive Management.
• Requires extensive experience with complex program and project management methodology.
• Requires the ability to communicate effectively; both orally and in writing.
• Requires facilitation skills to successfully coordinate and empower a team to accomplish project goals in a tight timeframe.
• Requires the ability to facilitate and lead work groups.
• Requires the ability to plan and manage the utilization of resources.
• Requires the ability to communicate sensitive issues with all levels of employees/management and handle confidential information in a professional manner.
• Requires decision-making experience to handle controversial issues.
• Requires strong customer service skills.
• Requires ability to promote teamwork and build effective relationships.
• Requires ability to take initiative and meet objectives.
• Requires a high level of interpersonal, problem-solving and analytical skills.
• Requires knowledge of the organization policies and procedures.
• Requires ability to maintain confidential communication and use judgment and discretion.
• Requires and understanding of Information Management principles, architecture and technologies.

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Safeguarding our patients and each other is an important part of how we deliver the best care possible to the communities we serve. As a condition of employment, IU Health requires all new hires to receive various vaccinations, including the influenza and COVID-19 vaccines, barring an approved exemption. New hires will also be provided the option to submit proof of previous vaccination.

We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.