The Primary Care Triage manager- RCS combines clinical experience and contemporary leadership practices with the IU Health Way to achieve excellent outcomes. Accountable for translating and achieving our strategic priorities and outcomes: quality and safety improvements, care affordability, great patient experiences, and great team member experiences. Accountable for providing strategic vision and operational planning for assigned unit. Incumbents will lead an inter-professional team to create an environment where the team is empowered to achieve excellence in patient and organizational outcomes. This role is accountable collaborating with advancing nursing leadership by advocating and consistently embedding evidenced-base practices and professional nursing standards. In addition gain a deep level of understanding the call center metrics in in correlation to performance outcomes. This person will plan and implement the overall nursing policies procedures, productivity, and services for a contact center with triad nursing leadership. Maintains nursing staff by recruiting, selecting, and training clinical staff. Phone triage ensures that the nurse is current on competencies, assessments, licensure, certifications, and another annual training.
Responsibility of the Role:
Safeguarding our patients and each other is an important part of how we deliver the best care possible to the communities we serve. As a condition of employment, IU Health requires all new hires to receive various vaccinations, including the influenza and COVID-19 vaccines, barring an approved exemption. New hires will also be provided the option to submit proof of previous vaccination.
We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Indiana University Health is Indiana’s most comprehensive health system, with 16 hospitals and more than 34,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We’re looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.