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Indiana University Health

Executive Director-Patient and Family Engagement

System Services
Date Posted
23 May, 2022
Schedule & Shift
Full Time
Day
Requisition Number
331735
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Executive Director-Patient and Family Engagement

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Job Description

Overview

The Executive Director-Patient & Family Engagement is responsible for working with system-wide partners to create a consistent, best-in-class customer experience for IU Health customers, and achieving system brand loyalty and service goals. The leader partners with clinical and business leadership to establish system service goals, helping to build accountability, empowerment and transparency. The role works towards strategic development, development and execution of programs to meet goals, and oversight and monitoring toward those goals. The incumbent develops an agenda for system-wide innovative organizational improvement using strong analytical and relationship building skills. The position interfaces with senior leadership and front-line team members, executes organizational strategy and drives change initiatives across the system in order to optimize organizational potential and achieve strategic and operational objectives. The Executive Director demonstrates ability to be a visionary leader who knows how to effectively drive change in a complex environment.
 Bachelors Degree Required.
• Masters Preferred.
• 7-10 years of relevant experience.
• Experience working in a matrix organizations and navigating complex work environments.
• Strong demonstrated transformational and complex matrix leadership skills (inspiring, problem solving, communication across multiple organizations, execution) to champion a patient-centered strategy.
• Experience designing organizational structures to achieve business and operational needs. . Knowledge of applicable Federal, State and Local regulatory agency guidelines and laws.
• Knowledge of industry issues, demonstrated experience and results, accountable care and insurance/population risk models.

 

Safeguarding our patients and each other is an important part of how we deliver the best care possible to the communities we serve. As a condition of employment, IU Health requires all new hires to receive various vaccinations, including the influenza and COVID-19 vaccines, barring an approved exemption. New hires will also be provided the option to submit proof of previous vaccination.

We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Qualifications for the Executive Director-Patient and Family Engagement Role

Overview

The Executive Director-Patient & Family Engagement is responsible for working with system-wide partners to create a consistent, best-in-class customer experience for IU Health customers, and achieving system brand loyalty and service goals. The leader partners with clinical and business leadership to establish system service goals, helping to build accountability, empowerment and transparency. The role works towards strategic development, development and execution of programs to meet goals, and oversight and monitoring toward those goals. The incumbent develops an agenda for system-wide innovative organizational improvement using strong analytical and relationship building skills. The position interfaces with senior leadership and front-line team members, executes organizational strategy and drives change initiatives across the system in order to optimize organizational potential and achieve strategic and operational objectives. The Executive Director demonstrates ability to be a visionary leader who knows how to effectively drive change in a complex environment.
  • qualifications__list
     Bachelors Degree Required.
  •  Masters Preferred.
  • 7-10 years of relevant experience.
  •  Experience working in a matrix organizations and navigating complex work environments.
  •  Strong demonstrated transformational and complex matrix leadership skills (inspiring, problem solving, communication across multiple organizations, execution) to champion a patient-centered strategy.
  •  Experience designing organizational structures to achieve business and operational needs. . Knowledge of applicable Federal, State and Local regulatory agency guidelines and laws.
  •  Knowledge of industry issues, demonstrated experience and results, accountable care and insurance/population risk models.
Job Page Content image

Indiana University Health is Indiana’s most comprehensive health system, with 16 hospitals and more than 34,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We’re looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.

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