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Indiana University Health

Director-Experience Design Application-Riley Children's Health

Riley Hospital
Date Posted
27 June, 2022
Schedule & Shift
Full Time
Day
Requisition Number
333128
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Director-Experience Design Application-Riley Children's Health

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Job Description

Overview

The Director-Experience Design Application works directly with the Riley Children’s Health executive team and the system Experience Design team to assess, communicate and drive performance and to create change at all levels of the organization. The leader manages the design, application and performance monitoring of experience initiatives that facilitate a person-centered experience and supports the system IU Health experience strategic plan. The role supports the execution and standardization of all experience related tactics across area of responsibility. The Director ensures experience performance metrics are incorporated into transformational improvement efforts. The incumbent amplifies the Voice of the Customer to drive related experience improvements. The Director-Experience Design Application understands the application of tools, frameworks, and methodologies that support the system IU Health experience.
 Bachelors Degree Required. Degree in Service Management, Health Administration, Business Administration, or related field preferred.
• Masters Preferred.
• 7-10 years of relevant leadership experience.
• Experience in service or healthcare related industry preferred.
• Knowledge required in patient/customer experience, organizational change management, workforce engagement and performance, surveys, metrics and standards and data analysis and interpretative skills.

 

Safeguarding our patients and each other is an important part of how we deliver the best care possible to the communities we serve. As a condition of employment, IU Health requires all new hires to receive various vaccinations, including the influenza and COVID-19 vaccines, barring an approved exemption. New hires will also be provided the option to submit proof of previous vaccination.

We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Qualifications for the Director-Experience Design Application-Riley Children's Health Role

Overview

The Director-Experience Design Application works directly with the Riley Children’s Health executive team and the system Experience Design team to assess, communicate and drive performance and to create change at all levels of the organization. The leader manages the design, application and performance monitoring of experience initiatives that facilitate a person-centered experience and supports the system IU Health experience strategic plan. The role supports the execution and standardization of all experience related tactics across area of responsibility. The Director ensures experience performance metrics are incorporated into transformational improvement efforts. The incumbent amplifies the Voice of the Customer to drive related experience improvements. The Director-Experience Design Application understands the application of tools, frameworks, and methodologies that support the system IU Health experience.
  • qualifications__list
     Bachelors Degree Required. Degree in Service Management, Health Administration, Business Administration, or related field preferred.
  •  Masters Preferred.
  • 7-10 years of relevant leadership experience.
  •  Experience in service or healthcare related industry preferred.
  •  Knowledge required in patient/customer experience, organizational change management, workforce engagement and performance, surveys, metrics and standards and data analysis and interpretative skills.
Job Page Content image

Indiana University Health is Indiana’s most comprehensive health system, with 16 hospitals and more than 34,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We’re looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.

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