Overview

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The Patient Relations Consultant provides expertise and coordination in the management of patient complaints and grievances in compliance with federal, state, and regulatory agency requirements. Provides patients with appropriate channels for communication of satisfaction and dissatisfaction with the entity's services and seeks to facilitate resolution to complaints and grievances. Ensures actions and documentation reflect compliance with federal and state governmental regulations. Works collaboratively with the facility’s Risk Management Consultant, Leadership, and Patient Family Liaisons and/or local patient experience teams to ensure all patient complaints and grievances are addressed in accordance with the IU Health values.

• Requires a Bachelor's degree or completion within 12 months.
• 0-3 years of related experience is required.
• Requires the ability to align process management with policies and federal, state, or regulatory requirements.
• Requires experience involving extensive patient/public contact and crisis resolution.

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Safeguarding our patients and each other is an important part of how we deliver the best care possible to the communities we serve. As a condition of employment, IU Health requires all new hires to receive various vaccinations, including the influenza and COVID-19 vaccines, barring an approved exemption. New hires will also be provided the option to submit proof of previous vaccination.

We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.