Posted about 16 days ago

Customer Service Representative

Requisition Number: 240789

Description

Indiana University Health is Indiana's most comprehensive health system, with 16 hospitals and more than 34,000 team members serving Hoosiers across the state. We're looking for team members who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day.


Position Summary

Are you a compassionate empathic individual that has a passion for helping others? Do you strive to put forth the effort to be the best adhering to a one call resolution? Are you ready to be a part of a fun and exciting team? We offer great pay, full benefits and a family oriented environment that prides itself on diversity as well as respect. We provide extensive training to help guide our reps to be able to properly care for our patient's billing inquiries including: loading insurance, offering financial assistance, explaining a patient's responsibility along with advocating their needs by providing affordable payment plans. If you're up for the challenge apply today! We look forward to hearing from you and joining our team so together we can provide the best care possible for our patients.

This position is responsible for the delivery of customer facing services within Revenue Cycle System Services. Responsibilities may include, but are not limited to, scheduling, registration, insurance verification, prior-authorization, financial counseling/individual solutions, cashiering, release of information and customer service. Position adheres to departmental productivity, quality, and service standards in support of operational goals.

To learn more about our Revenue Cycle Services, cut & paste below Link onto a new window in your Internet Browser, scroll down to middle of the page to watch the video & be a part of our RCS experience:

https://careers.iuhealth.org/career-information/professional-and-business-support-careers

Requirements

  • At least one year of experience in hospital or physician Revenue Cycle strongly preferred.
  • Requires working knowledge of patient registration and financial clearance.
  • Requires a high level of interpersonal and problem solving skills.
  • Requires effective written and verbal communication skills.
  • Requires the ability to work within a team and maintain collaborative relationships.
  • Requires the ability to take initiative and meet objectives.

Apply teamwork. Apply experience. Apply skill. Apply yourself. And together we can change everything.

Indiana University Health has more than 34,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we're home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.

Indiana University Health is Indiana's most comprehensive healthcare system with hospitals and specialties ranked among the nation's best by U.S. News & World Report.

A unique partnership with the Indiana University School of Medicine one of the nation's largest medical schools gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training advancing healthcare for all.

At IU Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.

With 16 hospitals, including eight with Magnet designation and five with Pathways to Excellence designation, our team members are leading the way through excellence.

IU Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation's healthiest states.

Location

Shadeland Call Center Get Directions

Department

RCS Customer Service 110550

Schedule

Full Time

Shift

Days

Additional Information

M-F 10:30am - 7pm

Posted about 16 days ago

Customer Service Representative

Requisition Number: 240789

Description

Indiana University Health is Indiana's most comprehensive health system, with 16 hospitals and more than 34,000 team members serving Hoosiers across the state. We're looking for team members who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day.


Position Summary

Are you a compassionate empathic individual that has a passion for helping others? Do you strive to put forth the effort to be the best adhering to a one call resolution? Are you ready to be a part of a fun and exciting team? We offer great pay, full benefits and a family oriented environment that prides itself on diversity as well as respect. We provide extensive training to help guide our reps to be able to properly care for our patient's billing inquiries including: loading insurance, offering financial assistance, explaining a patient's responsibility along with advocating their needs by providing affordable payment plans. If you're up for the challenge apply today! We look forward to hearing from you and joining our team so together we can provide the best care possible for our patients.

This position is responsible for the delivery of customer facing services within Revenue Cycle System Services. Responsibilities may include, but are not limited to, scheduling, registration, insurance verification, prior-authorization, financial counseling/individual solutions, cashiering, release of information and customer service. Position adheres to departmental productivity, quality, and service standards in support of operational goals.

To learn more about our Revenue Cycle Services, cut & paste below Link onto a new window in your Internet Browser, scroll down to middle of the page to watch the video & be a part of our RCS experience:

https://careers.iuhealth.org/career-information/professional-and-business-support-careers

Requirements

  • At least one year of experience in hospital or physician Revenue Cycle strongly preferred.
  • Requires working knowledge of patient registration and financial clearance.
  • Requires a high level of interpersonal and problem solving skills.
  • Requires effective written and verbal communication skills.
  • Requires the ability to work within a team and maintain collaborative relationships.
  • Requires the ability to take initiative and meet objectives.

Apply teamwork. Apply experience. Apply skill. Apply yourself. And together we can change everything.

Indiana University Health has more than 34,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we're home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.

Indiana University Health is Indiana's most comprehensive healthcare system with hospitals and specialties ranked among the nation's best by U.S. News & World Report.

A unique partnership with the Indiana University School of Medicine one of the nation's largest medical schools gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training advancing healthcare for all.

At IU Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.

With 16 hospitals, including eight with Magnet designation and five with Pathways to Excellence designation, our team members are leading the way through excellence.

IU Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation's healthiest states.

Location

Shadeland Call Center Get Directions

Department

RCS Customer Service 110550

Schedule

Full Time

Shift

Days

Additional Information

M-F 10:30am - 7pm